The Bug Genie BugTracker you’re using looks nice and has some interesting features - the hardware tracker. But its way too hard to get an account, the bug reporting tool doesn’t work (doesn’t offer me any “products”), and theres broken links all over it.
Bugzilla is ugly and clunky. But it works, and works fairly well. Any chance of going over to that instead?
I have experience in customising Bugzilla, probably to an extend where it looks as nice as the current bugtracker With that in hand, you probably have the best, most advanced bugtracker, with a slick gui.
i actually have bugzilla set up on the webserver in another directory… but i haven’t had the chance to mess with it much… one of the requests of the devs was less login information, ie: combine the forum logins with the admin logins with the bugtracker logins… unfortunately, since I’m in my last 2 semesters, I have like zero time lately
if anyone is interested in this stuff, let me know… i don’t really have an opinion myself as to which bugtracker to use, but the idea originally was to get away from the complexity and scariness of bugzilla because we want normal people to be able to submit a bug and not be scared off. Unfortunately, bugs doesn’t seem to work very well and I don’t know much about any other ones.